faqs
How does PropertyZar™ compare to others such as Appfolio, Buildium or the free options?
PropertyZar™ is a complete property management software comparable to Real-Page, Yardi-, App-folio and Door-Loop. However, PropertyZar™ has a lower entry price point. We are the least expensive solution among the comparable products (see our pricing page for comparison chart). PropertyZar™ is not a ‘lite’ or scaled down version. PropertyZar™ will grow with you as your portfolio grows. We also view customers as our “Business Partners.” That means we work together to grow your portfolio. It’s a different mindset that makes a BIG difference. PropertyZar™ has grown because of our customer’s feedback as well as our own investment experience. This leads to a very powerful and feature rich software solution. We also add new features on a regular basis. The other notable difference is that our parent company is a real estate company that actively invests, develops/builds and manages residential properties. We eat breath and sleep real estate. We are more than just a technology company. This means we are constantly adding new features that benefits everyone with no additional cost.
How Long Has The Company Been In Business?
Our company has been in business for over 15 years. We are a technology company with several software solutions in the real estate, medical and law enforcement markets. We have experienced exceptional growth over the years. We support thousands of users in multiple countries. We have an experienced team of professionals in all areas of our business. This experience is evident in our support of our customers. PropertyZar™ is our latest and greatest cloud-based property management software.
What is PropertyZar™‘s Definition of Buildings and Properties?
In PropertyZar™, a property is anything that you “lease” out. A SFH, apartment, room, dorm, suite, lot etc. Some people call properties units or doors. For example, if you have a large boarding house for college students, each “room” that you lease is a “property” in PropertyZar™. For mobile home parks, a property would be the lots that you lease. If you also own the MH on the lot, your property would simply be the MH that includes the lot. If you own a commercial strip store, your properties would be each suite in that strip. For malls, all the store suites would be properties. A quad unit would consist of four properties, duplex would be two properties etc. If you can write a lease for it, it’s a property.
A building simply holds multiple properties. Building examples would be a mall, the name of the strip plaza, a mobile home park, an apartment “building” that holds multiple apartments (Bldg “A”, Bldg “B” etc), a college building that holds multiple dorms (The Pangle Hall Building etc.). Buildings are optional in PropertyZar™.
So why use Buildings? All our financial reports can be run by the owner, building or property. With “Buildings” you can see what your “mobile home park” (building) did financially for a time period. This would include all Lots/MH in the park. Or you can run P&Ls for just Lot 12 (property). Run P&Ls for Bradley Square Mall (which would include all suites) or just for Suite 500 (the sporting goods store). Breaking down financials by Buildings, Properties or Owners gives you flexibility and deeper insight into your portfolio.
Are There Any Contracts?
No. PropertyZar™ is month to month. We are so confident that our cloud-based property management software will meet your needs that a contract is not needed to keep you as a valued customer.
How Does The Trial Version Work
We offer a free 15-day trial for you to ‘kick the tires’ on our property management software and tools. There are no feature limitations with the exception of any 3rd party optional services (tenant screening, online payments). Any data you enter during your trial will be available for you once you sign up. You can sign up anytime during the 15-day trial period.
Do I need to enter a credit card for the trial version?
No. We do not require any form of payment at the start of the trial. Credit card information will be required prior to the trial expiration in order to continue using the property management plan and software.
What is the current version of PropertyZar™?
In June 2024, we launched PZ 2.0, marking a significant upgrade, featuring modernized UI, configurable wizards, personalizable widgets and much more. PropertyZar™ consistently introduces minor enhancements weekly, incorporating features requested by our users. Notifications will be sent each time our cloud-based property management software undergoes an update.
What features does PropertyZar™ include?
Great question. Here is the top list of features:
- Property Management
- Automatic Reminders (Change filters, Appointments, Overdue Work Orders etc.)
- Online Payments
- Multi-Language (change the software into your preferred language)
- Mobile apps for Owners and Tenants (Android or iOS)
- Property Inspections mobile app for onsite inspections (Android or iOS)
- Accounting & Financial Reporting (bank reconciliation, receivables, payables, GL etc.)
- Work Orders (can also be added by tenant through their mobile app)
- Vacancy Posting (Apartments.com, Zillow.com)
- Online Leases
- Communication via Text & Emails (to owners, tenants and vendors)
- Document Management (upload documents from owners, tenants and vendors)
- Unlimited Support, Storage and Training
- Task Management (create tasks for action items along with reminders)
- Reports (owner statement, rent rolls and any data that is captured in PropertyZar)
- Online Applications
- Auto Calculate Late Fees
- Recurring Transactions (invoices, bills)
- Invoice Reminders & Many More….
How Do I Get Billed?
You are billed automatically the day you sign up for the subscription (excluding the trial period)
Can the software be customized?
Absolutely! There are built in levels of customization for our property management software, but if you need something that is currently not available, we will add it at NO CHARGE! Why would we do this? Glad you asked, because you are the expert. Our management software is built on our customers suggestions and expertise. Our programmers love to add new features and they are quick.
What Countries and Monies can PropertyZar accommodate?
a. We designed PropertyZar™ to allow users to change to the language of their choice. Want Spanish? Simply use the dropdown and change to Spanish. Like magic, the site changes. b. We use Stipe for all our payment processing. Stripe can handle 135+ currencies.
What if I need a report that you don’t currently have?
Not a problem. We will create it for you at no charge if approved by our product team. We use lean development methodology to improve the process and product improvements.
How secure is my data?
Your data is extremely secure. We are currently using Azure SQL Database’s server level encryption. The current setting encrypts the databases, backups, and logs at rest without any changes to our application. The database is also setup in the trusted zone, only the configured IP addresses such as webservices, administrators can only access the production database. If you need additional information, contact the support@propertyzar.com team.
Can I export my data?
You sure can. You can export your data right from within PropertyZar™ property management software’s dashboard. We export to CSV and Excel format.
Can I import my data? Can I bring data from other Property Management Software?
You sure can. You can import your data to PropertyZar™ property management software’s using our advanced import functionality option by downloading the import templates. We currently support importing Properties, Owners and Tenants however we are in the process of implementing Vendor, Work order and some accounting data imports as well.
Note: Importing data is generally included at no additional charge, however depending on the quality of the data files and any special work needed on the data, charges may apply on a case by case basis.
Is there a user limitation?
No. Our property management solutions software is priced by # of properties (doors/units) and not users.
What if I need to add more properties (units)?
You can increase your subscription license at any time. All subscriptions are auto calculated and the next bill will be updated accordingly to reflect your # of units.
Are there any extra charges?
Not for our subscription. There are some optional add on charges for our real estate management software, but they are optional and it’s your choice if you want to use them. Options include: Tenant Screening (back ground checks, credit reports), Renters Insurance and Online Payments. If you choose to use these add on features, you can pass the fee along to the tenant such as with an application fee to cover the background and credit checks, ‘convenience fees’ to cover Stripe (ePayments) or ACH fees etc.
What subscription plans are available?
We have one simple plan for all property managers/landlords. That means you get all the features no matter the # of units you manage. Why should we hold off some very cool features just because you’re not managing 500 units? Some companies do this to lower the cost for the smaller property managers. Our product is so reasonably priced, that it doesn’t benefit us to withhold features.
How does the Tenant Screening work?
We have integrated with Reliable Background Screening to provide this service and to offer the best price possible. We chose Reliable Background Screening due to its accuracy and minimal false positives. There are places to be frugal but managers are more concerned with reliable backgrounds then budget screening services. Having a new tenant spend a couple of nights in a hotel while you straighten out an incorrect background screening is not worth the $3-$5.00 savings. Our packages range from $22-$25. We have 3 options: 1) Credit Report with FICO Score, National Eviction and CORE Criminal. 2) Credit Report, National Eviction and CORE Criminal or 3) National Eviction and CORE Criminal. This is a great service because you get the reports instantly instead of having to wait for someone else to run it for you and then email you.
What types of Properties will work with PropertyZar™ ?
All types will work. From Commercial to Section 8, Single Family, Quads to Apartments. While different types of properties have different requirements, PropertyZar™ is your one-stop solution. While we strive to be perfect, if you find something that we missed, let us know. We will add it at NO COST. Even if you don’t subscribe to us, please send us your suggestions anyways. PropertyZar™ is built from suggestions from experts like you. We love to add new features.
What’s the story behind PropertyZar™ ?
The CEO has been investing in real estate for many years. The founders are technology business people with 2 prior successful software companies. In the search for software to manage their own rental properties, they discovered that most of the products out there were old and outdated and/or missing key features. Not satisfied with the choices, they decided to put together the development team to design a property manager software solution that uses the latest technologies. They also dedicated themselves to building PropertyZar™ around what real property managers want and need. Many of the products they reviewed were obviously designed by programmers and not property managers. (no offense to programmers – the CEO is a programmer – see the About Us page).
What types of computers does PropertyZar™ run on?
Any type that has internet connection. From Windows PC to Mac to tablets and smartphones. We specifically formatted the site to auto fit tablets and smartphones. That allows you to work from anywhere and anytime. You gotta love today’s technology.
Do you offer custom websites?
Yes. We can build a custom site for your business and create your own online application page. There is a one-time development fee of $249.00 without hosting and maintenance cost or $29.99/month with maintenance. If you decide to go with a monthly fee, there is a minimum commitment for up to 8 months to cover our development cost. With that, we maintain your site and integration into PropertyZar™.
What is the e-Payment processing fees and how soon do I get paid? ▼
We utilize 3rd parties as our payment solution. ACH is the recommended option.
The cost per ACH transaction is $2.00. All bank accounts are verified and run through fraud protection services before validation.
For Credit Card, the processing fees is 3.4% + 30¢ per successful card charge (est.)
What happens when I cancel my service with PropertyZar™?
You can cancel at any time for any reason. Once you cancel, your credit card will not be billed. Billing is month to month. While we’re sorry to see our customers leave, we’re committed to providing the highest level of support until your last day of service with us. If you need help retrieving data after your termination date, we may be able to assist at a rate of $50 per hour. Please note that reactivating your account after cancellation will require a new subscription, with standard fees applying. If you have any additional questions or concerns, don’t hesitate to reach out to us.
